We'll send you a delivery scheduling link to specify your preferred timeslot as soon as your items reach our warehouse and are ready for dispatch. You'll have the option to group or split shipments during checkout if your items have different estimated lead times.
We currently deliver on all days of the week except Sundays.
For bulky items, the available time slots are: 10am - 1pm, 1pm - 3pm, 3pm - 5pm and 5pm - 8pm
For parcels, the available time slots are: 10am-12nn, 12nn-3pm, and 3pm-8pm.
If you wish to reschedule, you may use the same scheduling link to do so at no additional cost, as long as it is done at least 5 business days before the slot (not including the day you inform us).
For re-scheduling of delivery within 5 business days before agreed delivery, Castlery will charge a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.
More information can be found here.
